中文

LiuZhu (六珠) Terms of Service

Updated: October 15, 2026　Effective: September 16, 2026

Most recent revision (October 15, 2026): Article 1 (Scope of Services) now focuses on beaded bracelets (手串) — the list of categories no longer sold has been removed.

Previous revision (October 3, 2026): for Placed (paid, work not yet started) the previous "50% refund" was changed to a full refund, returned automatically to the original payment channel without review (at this stage we have not yet begun sourcing materials, so no loss is incurred); 50% for In Production and 20% for Awaiting Shipment remain unchanged (cancellation takes effect immediately and is calculated according to the materials already committed and the finished items already completed); at the same time, the refund amount for After-Sales was changed from "100% for Placed / In Production, 50% for Awaiting Shipment" to "100% for Placed, 50% for In Production, 20% for Awaiting Shipment" — the two rules now use exactly the same amounts, and the only difference is that "Cancellation" takes effect immediately while "After-Sales" requires our review.

Operator: Beijing Orijin International Trading Co., Ltd.

This Agreement is an agreement between you and the operator of "LiuZhu" (六珠, English name LiuZhu, hereinafter "the App"), Beijing Orijin International Trading Co., Ltd. (hereinafter "we", "us" or "our"), regarding your use of the App and your purchase of physical jewelry. By starting to use the App or submitting an order, you are deemed to have read, understood and agreed to this Agreement. If you do not agree, please stop using the App.

Article 1 · Scope of Services

• The App provides a bead library browsing service, a DIY design tool (selecting beads and accessories, ordering, length verification, real-time price estimation) and a custom-order sales service for physical jewelry (beaded bracelets, 手串).
• Design, preview and artwork-saving features are free of charge. You only pay us the price of the physical product and the shipping fee when you submit and pay for an order.
• The App does not sell any virtual goods or digital content (such as design blueprints, tutorials or membership benefits); all payments correspond to the making and shipping of physical jewelry, and we do not charge any fees through Apple In-App Purchase.
• Product images and previews are rendered illustrations (generated from the material, color and size parameters of the beads). Natural materials (crystal, jade, wood, pearl, etc.) have color differences, texture variations and slight dimensional tolerances, which are normal; the actual product prevails.

Article 2 · Accounts

• You may create and log into an account with an SMS verification code, an account and password, or "Sign in with Apple". Please keep your account and password safe; losses caused by your own failure to keep them safe shall be borne by you.
• You shall ensure that the mobile phone number used for registration and login belongs to you or that you have been authorized to use it. The same mobile phone number must not be used for malicious registration, fake orders (刷单) or similar conduct.
• You may delete your account at any time in the App under "Me → Settings → Delete Account"; for how account data and cloud data are handled after deletion, see Article 6 of the Privacy Policy.
• If you are under 18 years old, please use the App and make payments with the consent and guidance of your guardian.

Article 3 · Products, Prices and Placing Orders

• Product prices are based on the bead catalog prices displayed in the App at the time. Prices and stock may be adjusted due to raw materials and business conditions; adjustments do not affect historical orders you have already paid for successfully (historical orders are executed according to the snapshot taken at the time of ordering).
• The order amount is calculated uniformly by the server based on the catalog prices at the time of ordering, according to the following rules:

• The prices shown in the App are estimates; after you submit an order, the server recalculates them according to the rules above, and the amount shown on the order detail page is the final amount payable. If the two differ, the amount shown in the order details after ordering prevails, and you have the right to cancel the order before you complete payment.
• If a bead / accessory used in your design has been delisted or is unavailable for sale, the system will prompt you to replace it before you can place the order.
• The Service supports combining multiple pieces into one order for a single checkout (the shipping fee and the free-shipping threshold are determined once based on the subtotal of the whole order); coupons are not currently supported.

Article 4 · Payment

• We support App payments via WeChat Pay and Alipay. Please complete payment following the on-screen instructions after placing an order.
• Whether an order has been paid successfully is determined by the result our server confirms with the payment channel; any prompt returned by the payment client is for interface display only. If there is any discrepancy, we will check with the payment channel, handle it according to the actual result, and confirm with you.
• To make it easier to schedule production, orders that remain unpaid for a long time may be automatically closed by the system; the exact status is subject to the order detail page.
• After successful payment the order enters the production process; you can view the order status and the tracking number under "Me → My Orders".

Article 5 · Custom Products Are Not Eligible for the Seven-Day No-Reason Return (定制商品不适用七日无理由退货)

• Under Article 25 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and Article 7 of the Interim Measures for the Seven-Day No-Reason Return of Goods Purchased Online, "goods custom-made by consumers" are not eligible for the seven-day no-reason return.
• In this Service, every piece of jewelry is sourced and strung individually according to the design you specify in the App (category, finished length, and the types and order of the beads and accessories), and therefore constitutes "goods custom-made by consumers" as described above, so the seven-day no-reason return does not apply.
• We will highlight this provision prominently on the order page; by submitting your order after confirming the design, the delivery information and the amount, you are deemed to have acknowledged and agreed to it.
• Precisely because these are custom-made products, the artwork is locked once the order is placed and the design can no longer be modified; if you need to cancel, the staged refund rules in Article 7 apply.
• Please be sure to confirm before placing the order: ① the design details (types and quantities of beads, order, finished length); ② the recipient, mobile phone number and delivery address; ③ the amount payable.
• Two further choices must be confirmed before placing the order: ① the processing method — "Made by the maker" (we string it according to your design and then ship it; this is the default option) or "DIY with the goods shipped to you" (we ship you only the materials — beads / accessories / cord arranged according to your design — and you string it yourself); ② the optional items (gift bag / greeting card / exclusive ID card / bracelet protective pouch, priced per piece). If you choose "DIY with the goods shipped to you", the after-sales rules in Article 7 do not apply; see Article 7 for details.
• This Article applies only to "no-reason" returns. If a product has a quality problem, it is still handled under Article 7, and your statutory rights are not reduced by this Article.

Article 6 · Shipping and Logistics

• An order enters production after successful payment; custom products are handmade, so production and dispatch take a certain amount of time, and the exact timing is subject to the product description or the result confirmed through communication with us.
• After dispatch, the carrier and the tracking number are written into the order detail page, which you can view at any time; if the logistics information has not been updated for a long time, you can contact us for assistance with checking it.
• Please provide true, accurate and complete delivery information when ordering. If returned shipments, re-delivery or product losses result from incorrect delivery information, nobody being available to sign for delivery, or failure to collect the parcel in time, you shall bear the corresponding costs; we will do our best to assist.
• Delivery times are affected by factors such as the carrier, weather, public holidays and regional restrictions; we make no absolute commitment regarding the timeliness of third-party logistics.

Article 7 · After-Sales and Refunds

• Purchased add-on optional items and "DIY with the goods shipped to you (string it yourself)" have no after-sales service:
  • If you chose "DIY with the goods shipped to you" when ordering, after-sales service is not supported and you cannot submit an after-sales request: once the goods have been shipped, we will no longer accept returns, refunds or remakes (the materials have already been prepared according to your design and shipped, and cannot be used again).
  • For an order containing a DIY piece, the entire order is not eligible for after-sales service: even if the same order also contains a "Made by the maker" piece, no after-sales request can be submitted for the whole order; if you submit one on the order detail page, the server will reject it and provide an explanation.
  • DIY does not affect cancellation before shipment: while the order has not yet been shipped, the staged refund rules for cancellation set out below in this Article still apply.
  • Optional items (gift bag / greeting card / exclusive ID card / bracelet protective pouch) are priced per piece; their fees are counted in the amount actually paid for the order and are subject to the rules of this Article together with the order.
• If the product you receive has quality problems, is damaged, was shipped incorrectly, is missing items or does not match your design, please contact us within 7 days of signing for receipt through the order detail page or the contact details at the bottom of this Agreement, and provide photos or videos of the product, the order number and other necessary information.
• After we verify the matter, we will remake, reship or refund free of charge according to your choice; round-trip shipping costs incurred for reasons attributable to us are borne by us.
• After-sales service for orders not yet shipped (can be submitted directly on the order detail page):
  • Eligible statuses: Placed (paid, production not yet started) / In Production / Awaiting Shipment.
  • Available reasons: no longer want it / ordered by mistake / other (choosing "other" requires a written explanation of the situation).
  • Refund amount (the refund base is the amount actually paid for the order, including shipping): 100% for Placed, 50% for In Production, 20% for Awaiting Shipment, returned via the original payment channel; the reason the remainder is not refunded is the materials already purchased according to your design and the labor hours, as well as finished items that have been completed and cannot be sold again.
• After-sales service for shipped / completed orders (can be submitted directly on the order detail page):
  • Returns and exchanges are not supported at the shipped stage; please first confirm receipt; once confirmed (order status "Completed") you can submit an after-sales request.
  • Available reasons: item not as described / damaged / other (choosing "other" requires a written explanation of the situation).
  • Photos must be uploaded (at least 1, clearly showing the problem area).
  • The refund amount is determined by us based on the actual circumstances: the refund base is the amount actually paid for the order (including shipping), and the amount determined ranges from 0 to the amount actually paid; the determined amount and the reason will be written into the order detail page.
• Only one after-sales request may be submitted per order; once submitted it is reviewed by us (usually within 24 hours). After approval, the system initiates the refund automatically (returned via the original payment channel); if the review is not approved, we will state the reason and notify you.
• Refunds arrive according to the processing times of WeChat Pay / Alipay, usually 1–7 business days; refund progress can be viewed under "After-Sales" on the order detail page.
• The free remake / reship described in item 1 of this Article and a refund on a proportional or determined-amount basis are not cumulative: you may choose a free remake or reship, or you may choose a refund.
• Rules for cancellation after placing an order (based on the status at the time of cancellation; the refund base is the amount actually paid for the order, including shipping):
  • Awaiting Payment: after cancellation the order is void.
  • Placed (paid, not yet started): cancellation gives a full refund of the amount actually paid, with no review required, returned automatically via the original payment channel; at this stage we have not yet begun sourcing materials, so no loss is incurred.
  • In Production (material sourcing or stringing has begun): cancellation refunds 50% of the amount actually paid; the remainder is the loss of custom materials already committed (beads and accessories purchased according to your design) and labor hours.
  • Awaiting Shipment (we have finished production and are waiting to ship): cancellation refunds 20% of the amount actually paid; because the finished item has been completed according to your design, the remainder cannot be sold again.
  • Shipped / Completed: cancellation is not supported. If the product has quality problems, please apply for after-sales service as described in the previous item.
  • The refund arising from a cancellation is initiated by us in the payment channel's backend (returned via the original payment channel); after initiation, the arrival time is subject to the processing times of WeChat Pay / Alipay (usually 1–7 business days), and refund progress can be viewed on the order detail page.
• The following situations are not quality problems and we do not bear liability for them: adjustment requests arising from a design or size that does not fit you (for example, choosing an unsuitable length) (we can assist with a paid modification or remake); normal wear, oxidation and cord fatigue from everyday wear; damage caused by improper use, impact or contact with chemicals.

Article 8 · User Content

• The artworks you create in the App (bead combinations, order, length, artwork name) belong to you. In order to provide the Service to you, you authorize us to store, copy and display this content to the extent necessary, for the purposes of saving your artworks, generating finished-product preview images, and arranging production and after-sales service according to the order snapshot.
• You must not use the App to create, save or disseminate content prohibited by laws and regulations, nor save content that infringes the rights of others.
• The text and images you send in "Contact Customer Service" are likewise your user content. You warrant that you hold the corresponding rights to them and that they do not contain illegal, infringing, pornographic, violent or fraudulent content or advertising solicitations.
• The intellectual property rights in the App's interface design, bead catalog data, rendering assets and the software itself belong to us or the respective rights holders, and they must not be copied, scraped or used for commercial purposes without permission.

Article 9 · Prohibited Conduct

When using the App, you must not engage in the following conduct:

• Disrupting business order or obtaining improper benefits through malicious registration, bulk fake orders, fictitious transactions, forged payment results or similar means;
• Attacking, intruding into or interfering with the App or its server, or using automated programs to bulk-scrape catalog, artwork and order data;
• Tampering with parameters such as price and quantity in order requests, or attempting to bypass the server's amount calculation and verification;
• Impersonating another person's identity, delivery information or payment account;
• Abusing customer service channels: including but not limited to — sending a large number of repeated messages in a short time (flooding), sending spam or advertising messages, inducing off-platform transactions, sending contact details / QR codes / external links in order to bypass this Service, sending illegal or harmful information, or insulting or threatening customer service staff.
• Other conduct that violates laws and regulations, public order and good morals, or harms the lawful rights and interests of us or other users.

If you breach the above, we have the right to take measures such as closing orders, restricting or terminating account use, and refusing to provide the Service; if losses are caused, we have the right to pursue liability in accordance with the law.

Article 10 · Customer Service and Messages

• Channels and hours: you may start a consultation in the App under "Messages → Customer Service", on the order details or on the "Me" page. Customer service replies during working hours (subject to what is displayed on the page in the App); messages outside working hours are handled in the next working period.
• Retention: customer service conversations (text and images) are kept for 2 years from the last message, for after-sales tracing and compliance evidence; for detailed rules on retention and deletion, see Articles 3 and 6 of the Privacy Policy.
• Content standards: content you send in customer service conversations must comply with Article 9 of this Agreement. To maintain service order, we may take measures against violating accounts such as deleting messages, restricting sending (1 hour / 24 hours / 7 days) or permanently disabling message sending, and record the time of the action, the reason and the operator.
• Appeals: if you believe a measure was wrong, you may appeal through the contact details in Article 15 of this Agreement, and we will reply within 15 business days; if the appeal is upheld, we will lift the restriction promptly.
• Reporting: you may long-press a message in a conversation to report it; after verification we will handle it in accordance with this Agreement and this Article.
• Customer service quality: to improve the Service and for compliance review, we may spot-check customer service conversations; the scope of spot checks is limited to the purposes already described in this Agreement and the Privacy Policy.

Article 11 · Limitation of Liability

• We are responsible for making and shipping the product according to the design and delivery information you confirm. To the extent permitted by law, we do not bear liability for service delays, interruptions or losses caused by the following: force majeure (natural disasters, epidemics, government actions, etc.); couriers being unable to deliver to your area or logistics restrictions; failures or interruptions of third-party services such as WeChat Pay, Alipay, telecom operators and cloud service providers; reasons relating to your own device, network or operation.
• To the maximum extent permitted by law, our total liability for compensation for any single order shall not exceed the amount actually paid for that order.
• This Article does not exclude or limit liability that may not be excluded or limited under law, such as compensation for personal injury or property damage caused by our intent or gross negligence, and other statutory rights granted to consumers by law.

Article 12 · Service Changes and Termination

• We may change features (for example, adding payment methods, adjusting the catalog and pricing, or suspending a feature) due to business adjustments, compliance requirements or technical upgrades; we will notify you of major changes through prominent means such as in-App announcements.
• You may stop using the App and delete your account at any time. After the account is deleted, the data of incomplete orders and completed orders is handled in accordance with Article 6 of the Privacy Policy.
• If you seriously breach this Agreement, we have the right to suspend or terminate the provision of the Service to you when necessary.

Article 13 · Updates to This Agreement

We may revise this Agreement from time to time. The revised Agreement will be published on this page with the update date marked; for major changes involving your main rights and obligations, we will notify you through prominent means such as in-App announcements. If you do not agree to the changes, please stop using the App; if you continue to use it after the changes take effect, you are deemed to have accepted the revised Agreement.

Article 14 · Governing Law and Dispute Resolution

• The conclusion, validity, interpretation, performance and dispute resolution of this Agreement are governed by the laws of the mainland region of the People's Republic of China.
• If a dispute arises out of this Agreement or the Service, the parties shall first seek an amicable resolution through negotiation; if negotiation fails, you may complain to a consumers association or a market regulation department (the 12315 platform), or file a lawsuit with a people's court with jurisdiction at the defendant's domicile or the place of contract performance.

Article 15 · Contact Information

Customer service and complaint contact details:

Operator: Beijing Orijin International Trading Co., Ltd.
Email: mushroom.ai@qq.com

We will reply within 15 business days after receiving your request.

This Agreement takes effect on September 16, 2026.

Filing information: 京ICP备2026062249号-3 · 京公网安备11010202011514号