中文

LiuZhu (六珠) · Before You Buy

Last updated: September 22, 2026　Effective date: September 21, 2026

Most recent revision (October 3, 2026): Section 6 "Cancelling After You Order" — Order placed (paid, production not yet started) changed from "50% refund" to full refund, automatically returned via the original payment method without review; the 50% for In production and 20% for Awaiting shipment are unchanged. The ratios in Section 7 "After-sales and Refunds" were adjusted in line: from "Order placed · In production 100%, Awaiting shipment 50%" to Order placed 100%, In production 50%, Awaiting shipment 20% (the figures match those used for cancellation; the only difference is that cancellation takes effect immediately, while after-sales requires our review).

Previous revision (September 22, 2026): Section 2 was supplemented with the billing basis for add-on options (charged per item, counted toward the ¥99 free-shipping threshold, subject to the checkout page); new Section 5 "Two More Choices Before You Order" (processing method and options) was added, and it was made explicit that "DIY from loose parts" is not eligible for after-sales and that an order containing a DIY item is not eligible for after-sales as a whole.

Operating entity: Beijing Orijin International Trading Co., Ltd. (北京欧立金国际商贸有限公司)

Please take two minutes to read the nine points below before ordering. Submitting an order means you have read and agree to these terms; the full terms are in the User Agreement linked at the end of this page.

1. Every piece is made to order from your design

• Every piece of jewelry is sourced and strung individually according to the design you set in the App (bead types, quantities, order, finished length). It is a "custom-made commodity for a consumer" as referred to in Article 25 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, and the seven-day no-reason return does not apply.
• Once you submit the order the piece is locked and the design can no longer be changed.
• Before ordering, please be sure to check three things: ① the design details and finished length; ② the recipient, phone number and shipping address; ③ the amount payable.
• This section applies only to "no-reason" returns. If the product has a quality problem, it is still handled under Section 7, and your statutory rights are not reduced by this section.

2. Price and shipping

• The amount payable consists of bead materials + handcrafting fee + options + shipping, itemized on the checkout page and the order details page.
• Shipping is ¥8 per order; orders totalling ¥99 or more ship free (judged once on the whole-order subtotal). The amount shown in real time on the checkout page prevails.
• Options (optional, charged per item): gift bag +¥5; greeting card +¥2 (custom text allowed, no more than 60 characters and no line breaks); exclusive "ID card" +¥8; bracelet protective pouch +¥12. Option fees are listed separately on the checkout page, are charged per item, and count toward the ¥99 free-shipping threshold (together with bead materials and handcrafting fee, they are included in the whole-order subtotal). Prices for individual items may change; the price shown on the checkout page prevails.
• Amounts in the App are estimates; the final amount is the order details amount calculated by the server. If the two differ, the amount shown on the order details page after ordering prevails, and you have the right to cancel the order before completing payment.
• One order may contain multiple pieces (cart combined checkout); with multiple pieces, shipping is judged once on the whole order, and the cancellation and after-sales rules above also apply to the whole order.

3. Payment

• WeChat Pay and Alipay in-app payment are supported. If a channel is temporarily unavailable, you will be clearly notified when submitting payment and advised to use the other channel; there will be no case of "money deducted but the order did not take effect".
• Whether an order is paid successfully is determined by the result our server confirms with the payment channel; the prompt returned by the client is for display purposes only.
• To make it easier to schedule production, orders left unpaid for a long time may be closed automatically by the system; the specific status is shown on the order details page.

4. Production and shipping

• After successful payment the order enters the production process. Custom products are handmade, so production and dispatch take some time; the specific timeline is as stated in the product description or as confirmed in communication with us.
• After dispatch, the carrier and tracking number are written into the order details page so you can check them at any time; if the logistics information has not updated for a long time, you can contact us for assistance in checking.
• Please provide true, accurate and complete delivery information. For returns, redelivery or product loss caused by incorrect delivery information, no one accepting delivery, or failing to collect within the time limit, you bear the corresponding costs; we will do our best to assist.
• Delivery time is affected by factors such as the carrier, weather, holidays and regional controls; we do not make an absolute commitment on the timeliness of third-party logistics.

5. Two more choices before you order

• ① Processing method (one required, defaults to "Factory assembly"):
  • Factory assembly: we string the finished piece to your design and then ship it.
  • DIY from loose parts: we ship only the materials (beads / accessories / cord prepared to your design) to you, and you string it yourself.
• ② Options (optional, charged per item): gift bag +¥5; greeting card +¥2 (custom text allowed, no more than 60 characters and no line breaks); exclusive "ID card" +¥8; bracelet protective pouch +¥12. Option fees are listed separately on the checkout page, are charged per item, and count toward the ¥99 free-shipping threshold; prices may change and the price shown on the checkout page prevails.
• ⚠️ "DIY from loose parts" is not eligible for after-sales and cannot submit an after-sales request: once the goods are shipped, no return or refund is possible (the materials have been prepared to your design and shipped); an order containing a DIY item is not eligible for after-sales as a whole — even if the same order also contains a "Factory assembly" piece, the whole order cannot submit an after-sales request, and the server will reject the submission with an explanation.
• DIY does not affect cancellation before shipment: while the order has not yet shipped, the staged refund ratios in Section 6 still apply.

6. Cancelling after you order (by the status at the time of cancellation)

• Awaiting payment: after cancellation the order is voided.
• Order placed (paid, production not yet started): full refund of the amount actually paid for the order (including shipping), no review required, automatically returned via the original payment channel; at this stage we have not yet started preparing materials, so no loss is incurred.
• In production (material preparation or stringing has begun): refund of 50% of the amount actually paid for the order (including shipping); the rest covers the beads, accessories and labour hours already committed to your design.
• Awaiting shipment (we have finished production and are waiting to ship): refund of 20% of the amount actually paid for the order (including shipping); because the finished piece has been completed to your design, the remainder cannot be resold.
• Shipped / Completed: cancellation is not supported. If the product has a quality problem, please handle it under Section 7 after-sales.
• Refunds from cancellation are initiated by us in the payment channel's backend and are always returned via the original route (WeChat Pay / Alipay); after initiation, the time to arrival depends on the payment channel's processing time (usually 1–7 business days), and the refund progress can be viewed on the order details page.

7. After-sales and refunds

• Not yet shipped (Order placed / In production / Awaiting shipment): you can submit an after-sales request directly on the order details page, choosing a reason such as "no longer want it / ordered by mistake / other" (choosing "other" requires a written explanation); after approval, Order placed is refunded at 100% of the amount actually paid, In production at 50%, Awaiting shipment at 20%, returned via the original route (the refund base includes shipping); among these, Order placed requires no review and is automatically returned via the original route upon submission.
• Shipped / Completed: returns and exchanges are not supported at the shipped stage; please confirm receipt first; once the status becomes "Completed" you may choose "not as described / damaged / other", and must upload photos (at least 1); the refund amount is determined by us based on the actual situation (the refund base is the amount actually paid for the order, including shipping; the determined range is 0 ~ the amount actually paid).
• Only one after-sales request may be submitted per order; review is usually completed within 24 hours, and if the review is not approved we will fill in the reason and notify you.
• Quality problems (damaged, wrong item, missing item, or not matching your design): please contact us within 7 days of signing for receipt via the order details page or the contact details at the end of this page, and provide necessary information such as product photos or videos and the order number; after verification we will remake free of charge, reship, or refund, and the round-trip shipping costs arising from our fault are borne by us.
• The following situations are not quality problems and we do not bear corresponding responsibility: adjustment requests arising because the design and size you provided itself does not fit (for example, choosing an unsuitable length) (we can assist with paid modification or remaking); normal wear, oxidation and cord fatigue from daily wear; damage caused by improper use, knocks, or contact with chemicals.

8. Materials and appearance

• Natural materials (crystal, wood, etc.) have colour differences, texture variations and slight dimensional tolerances, which are normal, and the actual product prevails.
• Product images and design previews are rendered illustrations (generated from bead material, colour and size parameters); colours and lustre will display differently on different screens.

9. Contact us

• Operating entity: Beijing Orijin International Trading Co., Ltd. (北京欧立金国际商贸有限公司)
• Customer service and complaints email: mushroom.ai@qq.com (we will reply within 15 business days of receiving your request)
• Dispute resolution: both parties should first negotiate in good faith; if negotiation fails, you may complain to a consumers association or a market supervision and administration department (the 12315 platform), or file a lawsuit with the people's court having jurisdiction at the defendant's domicile or the place of contract performance.

Registration information: 京ICP备2026062249号-3 · 京公网安备11010202011514号